Privacy Policy - Privacy Policy

1. Introduction

Super AI Labs ("we," "us," or "our"), located in Zurich, Switzerland, provides a WhatsApp bot on our homepage that allows visitors to interact via a dedicated phone number. This bot is designed to engage users by providing information and promoting our consulting services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our WhatsApp bot. By using our WhatsApp bot, you consent to the data practices described herein.

2. Scope

This Privacy Policy applies exclusively to personal data collected through our WhatsApp bot. It covers interactions initiated by website visitors using the designated WhatsApp phone number and does not extend to other channels or parts of our website.

3. Information We Collect

When you interact with our WhatsApp bot, we may collect and process the following types of personal data:

• Contact Information: Such as your phone number, name, and any other details you voluntarily provide during the chat.
• Interaction Data: Messages, chat logs, timestamps, and metadata generated during your interaction with the bot.
• Usage Data: Information automatically collected, including device information, IP address, and similar technical data.
• Cookies and Tracking Data: If you access the bot via a web interface that utilizes cookies or similar technologies, these may also be collected (see Section 10).

4. How We Use Your Information

We use the data collected through our WhatsApp bot for purposes including:

• Providing Services: Facilitating and managing interactions with our WhatsApp bot.
• Consulting Services: Offering information about and promoting our consulting services based on your inquiry.
• Improvement and Personalization: Analyzing bot interactions to improve our service and tailor communications.
• Communication: Responding to your questions, sending follow-up messages, and managing customer support.
• Compliance and Security: Meeting legal obligations, preventing fraud, and protecting our users and systems.

5. Legal Basis for Processing

Under the GDPR and other applicable data protection laws, we process your personal data on the following legal bases:

• Consent: When you interact with our WhatsApp bot, you provide consent for the processing of your data.
• Contractual Necessity: Processing is necessary to provide the WhatsApp bot service and related consulting inquiries.
• Legal Obligation: Processing is necessary for compliance with legal requirements.
• Legitimate Interests: We may process your data for our legitimate interests, such as improving our services and marketing our consulting offerings, provided these interests do not override your rights.

6. Data Sharing and Disclosure

We do not sell or rent your personal data. We may share your data with:

• Service Providers: Third-party vendors who assist in operating and analyzing our WhatsApp bot (e.g., hosting providers, analytics services) under strict confidentiality agreements.
• Legal and Regulatory Authorities: If required to comply with legal obligations or to protect our rights.
• Business Transfers: In connection with mergers, acquisitions, or asset sales, your information may be transferred as part of that transaction.

7. Data Retention

We retain your personal data collected through the WhatsApp bot only as long as necessary to fulfill the purposes described in this policy or as required by law. Once your data is no longer needed, it will be securely deleted or anonymized.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. While we strive to secure your data, no internet-based service is completely secure.

9. Your Rights

You have the following rights regarding your personal data under GDPR:

• Access: Request access to your data.
• Rectification: Request corrections to inaccurate or incomplete data.
• Erasure: Request deletion of your personal data, subject to legal limitations.
• Restriction: Request limitations on the processing of your data.
• Portability: Request transfer of your data to another organization.
• Objection: Object to certain processing activities.
• Consent Withdrawal: Withdraw consent at any time, which will not affect the lawfulness of prior processing.

To exercise any of these rights, please contact us as detailed in Section 12.

10. Cookies and Tracking Technologies

If you access the WhatsApp bot via a web interface that uses cookies or similar tracking technologies, these tools help enhance your experience and analyze usage. You may adjust your browser settings to refuse cookies; however, this may affect the functionality of the service.

11. International Data Transfers

Your data may be transferred and maintained on servers outside your country of residence, including within Switzerland. In such cases, we ensure that appropriate safeguards, such as standard contractual clauses, are in place to protect your data.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page along with an updated "Effective Date." We encourage you to review this policy regularly to stay informed about our practices.